Welcome to Computing for the Terrified

Friendly IT help, without the jargon.
Technology should make life easier. But when your computer won’t cooperate, your photos disappear into “the cloud”, or an email looks suspicious, it can be difficult to know where to start.
Perhaps you’d like someone to explain things patiently. Perhaps you’re running a business or charity and simply haven’t the time to wrestle with another technical problem.
I’m Joe, sometimes known as the Computer Therapist. I help individuals, small businesses and community organisations get their technology working for them, with practical advice and clear explanations. You can learn how to do something yourself, ask me to work through it with you, or hand over the problem so you can get on with your day.
Here you’ll find straightforward guides to everyday problems, staying safe online and making useful choices about new technology—including AI. No question is too basic. You don’t need to know the technical terms. Just tell me what you’re trying to do, or what’s gone wrong, and we’ll start there. Need a hand? Get in touch and tell me what’s troubling you. (07590531926)

Photos, files and backups

Need help? Call Joe: 07590 531926

Your photographs appear on your phone, tablet and computer. That must mean they’re safely backed up—mustn’t it?

Not necessarily. Those devices may all be showing the same synchronised collection.

What does “in the cloud” mean?

It means your information is stored on computers operated by a service such as Apple, Microsoft or Google, and accessed through your account.

Reducing digital clutter

Need help? Call Joe: 07590 531926

If your phone keeps interrupting you, your inbox feels endless and you’re paying for services you barely remember joining, it may be time for a tidy-up.

You don’t have to organise your entire digital life at once. Start with the things that cause the most irritation.

Decide what deserves your attention

Look at the apps that have notified you recently. Which messages were useful? Which could have waited?

Getting started with AI

Need help? Call Joe: 07590 531926

You don’t have to be a computer expert to try AI. You can often begin by typing—or speaking—as though you were explaining a task to a helpful assistant.

The useful skill is giving it enough context, then judging whether the result makes sense.

Five everyday things to try

1. Explain a confusing letter

Ask: “Explain this in plain English. What is it asking me to do, and which dates matter?”

Keeping or replacing a computer

Need help? Call Joe: 07590 531926

A slow computer can make a new one look very tempting. But before spending money, it helps to establish what is actually causing the problem.

Sometimes a repair or modest upgrade is worthwhile. Sometimes replacement is the sensible choice.

Describe the problem first

“Slow” can mean several different things:

  • It takes ages to start.

  • Websites load slowly.

  • One particular program struggles.

  • Storage warnings keep appearing.

Passwords and account security

Passwords, PINs, passkeys, security codes… it can feel as though signing in has become a job in itself.

You don’t need to understand every technical detail. Start by protecting your most important accounts and making sure you can recover them if something goes wrong.

Protect your main email account first

Your email often holds the keys to your other accounts. Password-reset messages for shopping, social media and other services usually arrive there.

Give it a strong, unique password—or use a passkey where supported—and check its recovery details.